Help is at hand, please click one of the options below...
We’ve made it easy to place an order through our website – just click through the brands or search a model number. You can click an item to get an instant price for that particular item, it shows the vat included. Images are there to compare the part you are replacing, or to illustrate the item’s carrier, colour and size. The stock availability is live but, it is sometimes best to contact us to check. The countdown timer is operated on weekdays only, so Monday to Thursday will ship your order next working day. Fridays will ship for next Monday or, for Saturday delivery if selected. Once added to cart, go to checkout and there are all of the delivery options and also the secure payment options, operated by Braintree.
If you have any questions or experience any issues with the cart or checkout, then please contact us here : get in touch
All orders received by 4.30PM and where items are in stock, we will ship by next day courier, usually DHL. There are 2 options initially , 1. standard 1-2 day free of charge, 2. Urgent next day cost at £7.50.
We also have options for Pre 12, 10 and 9 am, please click here for more information.
If you need your order same day, then we can facilitate that as well, please call or email us for a quote.
You can see for individual prices for items by simply clicking on the product. You can even fill up your order basket without checking out, to see what the whole order will come to. But if you would like a formal quote sent to you by email then please contact our friendly sales team, who will be more than happy to help. click here for details..
You will receive an email confirmation of your order straight away. Then once it is shipped, you should be notified by email that is has been shipped. You will also be able to track your order via the shipping system and this will be the actual carriers website with live tracking. Click here for more..
You can also login to your account to check status of your order.
No problem, we will be glad to help, please get in touch and ask away. Usually we have the answer on most technical questions, if we don’t know, we will find out and get back to you.
No problem at all, we understand simple errors are made and customers need to change the order for a number of reasons.
Contact us here to edit the order.
I now have my order and have a question...
We offer a 30 day no quibble guarantee.
So if the part or parts are no longer required, or you have changed your mind, please contact us to return the order for a full refund. Alternatively, if you need to exchange the part then we can guide you through the process.
Full details about returns are here : Returning an item
These things can sometimes happen, if it does rest assure help is here. We will be glad to help, please get in touch to organise options, replacements and refunds. Contact us here
If you need to double check things like : compatibility with your machine or advice on how to fit and configure the item, please feel free to call or email and we will be happy to assist.
Other FAQ's
If you have not received your order and the tracking information is either showing no updates and or, suddenly stopped updating, please contact us and we will investigate immediately and get back to you with an update or alternative option.
If you have returned your item and are awaiting either a replacement or refund, please contact us as there is usually a simple explanation.
We apologise for the this, sometimes items are stated as delivered and or placed in a safe place, without notification.
Let us know and we will follow this up with the carrier and get back to you as quickly as we can.
You would normally receive a vat invoice on email. If you do not have one yet, you can log into your account if you have one. Or call or email us and we will be happy to provide another copy.
Please feel free to call us on 01604 780633 or drop us an email here
