RETURNS & REFUNDS
To return a product to us you must first Request an RMA Number.
Please contact us to obtain a Return Authorisation number. Go to the Contact Us page, or simply call us on 01604 780633 or even email us here.
Most web sales are eligible for a 30 day satisfaction guarantee. In some instances where 30 days or more have passed, there may be a restocking fee.
You have the right to return your item within 30 days from the date of purchase for a no quibble refund. Items must be unused, still in sealed anti static bags (where appropriate) and preferably in the same box as the item was received in. All items must be included in the box.
Most Manufacturer items we sell are covered by a minimum of 2 year warranty from the purchase date. If the item has a manufacturer warranty, then we will advise the process in our RMA email. We will cover all items under 30 days warranty, after 30 days, you may be asked to contact the manufacturer directly. We will always be happy to assist with any support and warranty issues either by phone or email.
Should there be no manufacturer warranty on the item/s, then we will handle the return for the duration of the quoted warranty period.
All items are RTB (Return to base) at the cost of the customer, unless otherwise agreed with scsishop.
If your item is being returned for exchange, we will generally ship out an advanced replacement to speed up the time you are without your part. ie. we will send out replacement items even if we have not receieved the faulty item back.
For items being returned for a full refund or items that are no longer required, may be subject to a restocking fee. The original shipping costs at the time of the order, may not be refunded. Details of any of the afore mentioned will be made clear at the time of the warranty request.
Here are our policies for returns:
*days are calculated on working days
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of the receipt of the item.
Haven’t received your refund –
If you haven’t received a refund from us, firstly please check your bank and your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org or Tel 01604 780633
Sending items back to us –
All products should be individually boxed in foam or bubble-wrap and packed into a suitable box. Static protection must be used for all parts being returned, even for faulty items.
It is your responsibility to ensure that the goods are returned safely.
Your warranty of the item may be denied if the item is damaged before/ during return shipment.
Return shipping must be with an insurable and trackable carrier such as UPS , Fed Ex, Parcelforce etc and returned within 14 days from the date that the RMA is issued. Any package being returned later than 14 days must be re-authorised by calling in to customer service.
Return Address :
Please mark all paperwork and box externally if possible with the RMA number and then ship back to :
The SCSISHOP Ltd
32 cherry Hill
Our returns policy does not affect your consumer rights, click one of the following for more information about your statutory rights :